Groceries delivered to your home…
After the success of our grocery delivery service during the first lockdown, earlier this year, our team have been working alongside our trusted local suppliers to bring you an improved service, with a brand new online shop.
Renowned for our award-winning village pubs and B&B’s across Surrey and Hampshire, Red Mist has a reputation for offering high quality, local ingredients on our pub menus. With Christmas on the horizon, we are offering a carefully selected range of those fantastic products and ingredients online, for you to enjoy at home. Forget the busy supermarkets and let us take care of your shopping lists and deliver your items straight to your doorstep.
Scroll down to start your shopping!
We deliver to the following postcodes within Hampshire and Surrey:
GU1, GU2, GU3, GU4, GU5, GU6, GU7, GU8, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU19, GU21, GU22, GU23, GU24, GU26, GU27, GU30, GU33, GU34, GU35, GU46, GU51, GU52, RG24, RG25, RG26, RG27, RG29, KT11, KT17, KT18, KT21, KT22, KT23, KT24, RH4, RH5
START YOUR SHOPPING
Select a category below to see our range of exceptional products and ingredients, supplied by award-winning producers that we know you will love.
Frequently Asked Questions
We deliver to selected postcodes within Hampshire and Surrey. Please see the map at the top of this page for our delivery areas and specific postcodes. Unfortunately, if your postcode does not appear, this means we do not yet deliver to your area and therefore you will not be able to complete your order.
We will be making grocery deliveries to selected postcodes on Tuesdays, Wednesdays, Thursdays and Fridays from Tuesday 17th November to Wednesday 23rd December 2020.
To view which day of the week we deliver to your postcode region, please click here.
We will be taking orders from early November until Monday 21st December. Our delivery days will be Tuesdays, Wednesdays, Thursdays and Fridays with the last delivery day being Wednesday 23rd December 2020.
On the week commencing 20th December, we will be delivering on Monday, Tuesday and Wednesday only. Please note, orders must be received by 12 noon on Monday 21st December in order to guarantee delivery on our final delivery day of Wednesday 23rd December.
Yes, we do! This service will be available Tuesdays – Fridays commencing Tuesday 17th November up until Wednesday 23rd December 2020, between the hours of 2 pm – 5 pm only. No minimum spend is required.
Please note, last orders for groceries must be made no later than 12 noon on Monday 21st December. Please ensure to choose CLICK & COLLECT at the check-out section. On the day of collection, the address for picking up your order is Red Mist Leisure, Units B&C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH.
Please, where possible, park up in a Red Mist Leisure parking space and call us, from your car, to let us know you are here on T: 01252 913 513, and we will bring the order to your vehicle.
No, at present, our deliveries are midweek only. You can order your groceries any day of the week, but delivery dates will be Tue – Fri, subject to the postcode/ delivery days that we operate in your area.
You will receive your delivery at any time between 10 am and 4 pm on your chosen day. Sadly, we are not able to guarantee a time slot, as the routes our driver takes is dependent on orders received for that day.
Yes. However please be aware, should your order contain alcoholic products, you (or someone aged 18 or over) must be present to take delivery of your order. We will sadly have to refuse delivery of alcohol products should an adult not be present and the person accepting the delivery may be required to verify their age through ID such as a passport or driving license.
You will need to give at least 3 working days’ notice should you wish to cancel your order in its entirety and receive a full refund.
Please do email us via email@example.com
We will require the following information:
Customer Order Reference Number | Delivery Date | Shipping Address.
Alternatively, call our Head Office on T: 01252 913513. Our opening hours are 9am – 5pm Monday to Friday.
So long as your changes are made at least 3 working days in advance of your delivery day, this should not be a problem, just email us at firstname.lastname@example.org or give us a call on 01252 913513 between 9 am – 5 pm Mon – Fri, and we will be pleased to make amends to your order.
Please ensure to have your Customer Order Reference Number to hand, including your name, delivery date and delivery address.
That is no problem. In the Check Out page, make sure to leave instructions as to a ‘safe place’ you would like us to leave your delivery. It can be a preferred neighbour, shed, enclosed garden etc. Please bear in mind, that if you are not in, we cannot be held responsible for the safety or deterioration of these products.
Please be aware, should your order contain alcoholic products, you (or someone aged 18 or over) must be present to take delivery of your order. We will sadly have to refuse delivery of alcohol products should an adult not be present and the person accepting the delivery may be required to verify their age through ID such as a passport or driving license.
It could be that your shipping address does not match the postcodes that we deliver to, or, that your total basket total has not yet reached the minimum value of £50. Should you still be having issues and it is neither of the above reasons, please do email us at email@example.com or call us during working hours (9 am – 5 pm, Mon to Fri) on T: 01252 913 513.
We want you to be delighted with all your purchases. Should, for any reason, the quality of your produce not be up to standard, please do get in touch via telephone or email and we will be pleased to assist you on T: 01252 913 513, E: firstname.lastname@example.org
Yes, we do! If you work for the NHS, please email us at the address below and provide your name, address and work ID (ideally including a photo).
Once received and approved, you will receive a discount code that you can enter to receive 10% off all food. Please note, this discount is valid on all food only and excludes drinks and household items.
Not at all, so long as the shipping address is within our radius of delivery and a contact telephone number/ name is provided, should we need to speak with you, this will be no problem at all.
We require a minimum spend of £50. Free delivery is available to all postcodes that we deliver to, on orders over £100 in value (excluding delivery fee). Should your grocery total remain below £100, a £5 fee will be added to your total.
For example, if you spend £100 or more, you will receive free delivery. Should your order be valued at £85, you will pay an additional £5 delivery fee (bringing your total bill to £90).
For Click & Collect orders, no minimum spend applies.
Should a product become out of stock, or our suppliers unexpectedly have distribution issues, due to the knock-on effects of this National Lockdown, we will endeavour to communicate this to you in advance of your delivery slot. The item will, of course, be refunded back to your account.
Of course, our delivery service will remain contact-free to protect both our staff and you, our customers. Please do highlight at the CHECK OUT PAGE of your online ordering process (under NOTES), that you are shielding/ isolating so that our team are aware. Please allow time for our team to unpack items onto your doorstep and to step away before answering the door.
Sadly not. Our grocery delivery service is run as a separate business to our pubs and, at this time, the gift vouchers and reward vouchers are valid only within our pubs, which include takeaways, accommodation, food and drink.
Sadly not. Our grocery delivery service is run as a separate business to our pubs and, at this time, Reward points and vouchers can only be earned and redeemed in our pubs.
This is such a lovely idea. Please do ensure the shipping address is that of your recipient (and make a note of their name and contact telephone number under NOTES) and the billing address remains your own – if you get this latter one incorrect, you may find your bank declines the payment request.
If you can please provide a contact telephone number of the recipient, should we need to contact them, this would be most helpful.
Sadly not. Our local, independent fruit and veg supplier visits Covent Garden each morning and picks the best quality items available on that day. Whilst unlikely, should any of the listed items from the boxes not be available (or quality is not to our expectation), an alternative product will be selected.
Should you wish to add additional items to your fruit/veg order, you are able to add selected products to your cart (these are usually measured by weight rather than units).