Red Mist Leisure Ltd is committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 the data controller is Red Mist Leisure Ltd, Unit B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey GU10 5EH.
We may collect the following information:
You may give us information about you, which we collect and process, including:
- Your name
- Your contact details including your postal address, email address, telephone number
- Demographic information such as Birthday
- Your marketing and communication preferences
How we collect your information
This information may be collected via one (or more) of the following methods, although not limited to:
- Red Card Reward Loyalty account
- Pub newsletter subscription
- Feedback / Comment Cards
- Registration Form (accommodation stays)
- Workshop Attendee Forms
- Kids Menu monthly drawing competition
- Table reservations
- Bedroom reservations
- Gift Voucher orders
Mailing Lists | Feedback Forms | Workshop Attendee Forms
As part of the registration process for you to receive newsletters from us, we collect your personal information. We use this information to tell you about the services you have asked us to keep you informed about, to contact you if we need to obtain or provide additional information, to inform you if you have won a prize and to check our records are correct and up-to-date. We will never ever share, sell, lease or trade email lists with other organisations and businesses.
We use a third-party provider, Kobas Marketing, powered by Sign-Up.to, to deliver our marketing newsletters. We may gather statistics relating to email open-rates and clicks using industry standard technologies to help us monitor and improve our communications, this information however is not personally identifiable. For more information, please see Sign-Up.to’s privacy notice here.
Data protection registration
We are registered as a data controller with the UK Information Commissioner’s Office.
Organisation Name: RED MIST LEISURE LIMITED
Registration Reference: ZA089758
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We are committed to ensuring that your information is secure. In order to prevent loss, unauthorised access or disclosure, we have put in place suitable and appropriate technical, physical, electronic and managerial procedures to safeguard and secure the information we collect. This is achieved by keeping your personal data up-to-date; storing and destroying personal data securely and not collecting or retaining excessive amounts of personal data.
What we do with the information we gather
We require this information on occasions to conform with legal requirements, but also to understand your needs and provide you with a better service, however in particular for the following reasons:
- Internal record keeping
- Measure customer satisfaction
- To improve our products and services
- To periodically send relevant marketing and promotional emails about new products, special offers or other information.
Disclosure of your information
We will not share, sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
Links to third-party websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question
Where we store your personal data
All information you provide to us is stored on our secure servers located in the European Economic Area (EAA). Our security measures include encryption of data and security controls that protect our systems from external attack and unauthorised access.
Red Card Rewards Loyalty programme
We use a third-party resource Kobas Marketing, powered by Sign-Up.to, to operate and deliver the online and technical mechanics of this operating system. For more information, please see Sign-Up.to’s privacy notice here.
Online Gift Voucher orders
We use a third-party provider, GifPro, to setup, operate and deliver our online gift voucher orders. For more information relating to their security measures, please see Giftpro’s privacy notice here.
During selected times of the year, we run a grocery delivery service, offering home delivery of your favourite groceries from our favourite suppliers. This service is available to order online at our Red Mist Leisure website.
Where do you deliver to:
This service is currently available to the following postcodes only on selected days of the week:
GU1, GU2, GU3, GU4, GU5, GU6, GU7, GU8, GU9, GU10, GU11, GU12, GU14, GU15, GU16, GU17, GU18, GU19, GU21, GU22, GU23, GU24, GU26, GU27, GU30, GU33, GU34, GU35, GU46, GU51, GU52, RG25, RG27, RG29, KT11, KT17, KT18, KT21, KT22, KT23, KT24, RH5
Please be aware, we require a minimum of 48 working hours to process your grocery order, this ensures we can provide the freshest, quality ingredients to your door. To guarantee your food order is received within the 48-hour (working days) turnaround, we recommend you place your order before midday. Please check your emails (including junk folder) for your email confirmation. Should you not receive an email confirmation, it may mean that your order has not been received.
What happens if I need to amend my order?
So long as your changes are made at least 3 working days in advance of your delivery day, this should not be a problem, just give us a call on T: 01252 913 513 between 9 am – 5 pm Monday to Friday or email us at E: email@example.com and we will be pleased to make amends to your order.
Please ensure to have your Customer Order Reference Number to hand, including your name, delivery date and delivery address.
How do I cancel my order in its entirety?
You will need to give at least 3 working days’ notice should you wish to cancel your order in its entirety and receive a full refund. Please do call us, in person, on T: 01252 913 513 between 9 am – 5 pm Monday to Friday with your order reference number to hand.
Ordering alcoholic products
Please be aware, should your order contain alcoholic products, you (or someone aged 18 or over) must be present to take delivery of your order. We will sadly have to refuse delivery of alcohol products should an adult not be present and the person accepting the delivery may be required to verify their age through ID such as a passport or driving license.
What if I need to pop out on the delivery day and I’m not in when you arrive?
That is no problem. In the Check Out page, make sure to leave instructions as to a ‘safe place’ you would like us to leave your delivery. It can be a preferred neighbour, shed, enclosed garden etc. Please bear in mind, that if you are not in, we cannot be held responsible for the safety or deterioration of these products.
What if I am unhappy with a product that you have delivered?
We want you to be delighted with all your purchases. Should, for any reason, the quality of your product not be up to standard, please do get in touch via telephone or email and we will be pleased to assist you on T: 01252 913 513, E: firstname.lastname@example.org
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
The cookies that are used on this site are as follows:
Cookies used by Red Mist Leisure Ltd
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Third Party Cookies used by Red Mist Leisure Ltd
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You may request details of personal information that we hold about you by submitting a Subject Access Request by email to email@example.com or in writing to Red Mist Leisure at our registered address, Unit B & C Crondall Place, Coxbridge Business Park, Alton Road, Farnham, Surrey, GU10 5EH. All Subject Access Requests will be dealt with as quickly as possible and within one month of receipt.